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Shipping Policy
Thank you for choosing our online store for our merchandise. We are committed to providing you with high-quality products that are uniquely designed. To ensure transparency and clarity, we have outlined our shipping policy below, which includes the estimated production time and potential shipping duration.
- Production Time: Our custom merchandise is carefully crafted with attention to detail. As a part of our commitment to delivering exceptional products, we require up to 5 business days to create and prepare items for shipping. Please note that this timeframe begins from the date of your order confirmation.
- Order Processing: Once your order is placed and payment is successfully processed, our team will begin processing your request. We will verify the design specifications, quality check the artwork, and ensure that everything is set for production. This process typically takes 1-2 business days.
- Shipping Method and Timeframe: We offer standard shipping included in the price to accommodate your needs. The shipping time depends on your location. While we aim to deliver your merchandise as soon as possible, please note that shipping duration can potentially take up to two weeks. Factors such as distance, customs clearance, and local delivery conditions may contribute to longer shipping times.
- Tracking Information: We provide tracking information for all shipped orders. Once your order is fulfilled and handed over to the shipping carrier, you will receive an email notification containing your tracking details. This allows you to monitor the progress of your package until it reaches its destination.
- Multiple Item Orders: If your order consists of multiple items, we may ship them separately. This is to ensure that you receive each item as quickly as possible. In such cases, you will receive separate shipping notifications and tracking information for each package.
- International Orders: For international orders, please be aware that customs processes and regulations vary by country. Any additional customs fees, taxes, or import duties imposed by your country’s customs authorities are the responsibility of the recipient.
- Order Updates and Customer Support: We understand that you may have questions or need assistance regarding your order. Our dedicated customer support team is here to help. Feel free to reach out to us via email, and we will gladly assist you.
Please note that the aforementioned production and shipping times are estimates, and while we strive to meet them, unforeseen circumstances, such as high order volumes or external factors, may occasionally cause delays. We appreciate your understanding and patience as we work diligently to deliver your custom merchandise to you in a timely manner.
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